Crystalab

Terms & Conditions

Last updated: 2 December 2025

These Terms and Conditions ("Terms") govern your use of the Crystalab LLP website and services. By accessing or using our services, you agree to be bound by these Terms.

1. Definitions

  • "Company", "we", "us", "our": Refers to Crystalab LLP, registered in England and Wales.
  • "Services": Technical leadership, consulting, system architecture, and related professional services.
  • "Client", "you", "your": Refers to the individual or organisation engaging our services.

2. Services

2.1 Nature of Services

Crystalab LLP provides technical leadership, system architecture, software development consulting, and related professional services. All services are provided on a project-by-project or retainer basis as agreed in individual service agreements.

2.2 Service Agreements

Specific terms, deliverables, timelines, and fees for each engagement will be documented in separate service agreements or statements of work. These Terms supplement but do not replace such agreements.

3. Intellectual Property

3.1 Ownership

Unless otherwise agreed in writing:

  • Pre-existing intellectual property remains with its original owner
  • Work product created specifically for a client engagement will be transferred to the client upon full payment
  • General methodologies and knowledge remain with Crystalab LLP

3.2 Third-Party Materials

We may use third-party tools, frameworks, and libraries in delivering services. Such materials remain subject to their respective licences.

4. Payment Terms

4.1 Fees

Fees are agreed upon in individual service agreements. Unless otherwise stated:

  • Invoices are payable within 30 days of issue
  • Late payments may incur interest at 2% per month
  • Fees are exclusive of VAT where applicable

4.2 Expenses

Reasonable expenses incurred in delivering services (e.g., software licences, hosting) will be billed separately with prior approval.

5. Confidentiality

5.1 Mutual Obligations

Both parties agree to:

  • Keep confidential information secure
  • Use confidential information only for the purpose of the engagement
  • Not disclose confidential information to third parties without consent

5.2 Exceptions

Confidentiality obligations do not apply to information that:

  • Is publicly available
  • Was independently developed
  • Must be disclosed by law

6. Liability and Warranties

6.1 Professional Standards

We commit to providing services with reasonable skill and care, consistent with industry standards for technical consulting.

6.2 Limitations

To the maximum extent permitted by law:

  • We are not liable for indirect, consequential, or incidental damages
  • Our total liability is limited to fees paid for the specific engagement
  • We provide no warranties beyond those expressly stated

6.3 Client Responsibilities

Clients are responsible for:

  • Providing accurate information and timely feedback
  • Making final decisions on implementations and architecture
  • Testing and validating deliverables in their specific environment

7. Term and Termination

7.1 Duration

Individual engagements continue as specified in service agreements. Either party may terminate with written notice as specified in the agreement.

7.2 Effect of Termination

Upon termination:

  • Client pays for work completed to termination date
  • Each party returns or destroys confidential information
  • Provisions regarding confidentiality and intellectual property survive

8. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms

We reserve the right to modify these Terms. Significant changes will be communicated to active clients. Continued use of services after changes constitutes acceptance.

10. Contact

For questions about these Terms, please contact us at:

Crystalab LLP 71-75 Shelton Street London, UK WC2H 9JQ

Email: hi@crystalab.com

These Terms & Conditions were last updated on 2 December 2025.